Le Baci does not take
responsibility for products lost or stolen in
Australia Post has marked your order as "DELIVERED", it
is then out of our hands and your responsibility to
request a missing item investigation using your
parcel tracking number.
within Australia is a flat rate of $10.95 regardless of size.
dispatched within 2 business days. and shipping times are
estimated at between 3-5 business days depending on your
location within Australia.
Please email your order with the following
Email Subject "Email order"
2. Product descriptions and quantities
receipt of your order, we will calculate total cost in AU dollars, with shipping and VIP offer (if
applicable), plus payment options within 24 hours. Please note that orders paid through direct bank deposit will not
be posted until clearance from the bank (approximately 2-3 working
If you have
not received your order within the estimated
delivery time, please email us on
We believe in providing a fair and reasonable
exchange policy to our customers if you are not satisfied.
Unfortunately we cannot exchange or refund; Free, Clearance or Sale
Please advise Le Baci within 14 days of receipt of your order of any
discrepancies. All returns must be made to Le Baci within 30 days of
purchase for a full refund, less shipping costs. If 30% of the
product has been used upon return, no refund or exchange can be
The customer is responsible for any shipping charges on returned
goods unless the item(s) being returned are as a result of an error
on behalf of Le Baci.
Guide to Returning Products
1. Email us at
firstname.lastname@example.org to discuss
exchange of goods prior to returning products.
2. When returning goods, please keep proof of return in the event
the parcel goes missing in transit.
3. Please return your product(s), along with your order number, name
and contact details to:
Attention: Customer Service
17 ADDISON WAY
Once we receive your returned product(s), we will issue your
replacement within 3-5 business days depending on your location
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